Piney Flats, TN - November 28, 2012 - Bell Helicopter Textron Inc., doing business as Aeronautical Accessories, announced today the release of its new website http://www.aero-access.com, a redesigned internet presence that provides current and prospective customers access to numerous tools and technical resources and simplified purchasing options.
In addition to a refreshed "look and feel," the new website offers an expanded search capability of Aeronautical Accessories' electronic catalog of more than 4,000 unique parts and accessories and 360 STCs. The site also offers a new, easy to use quoting functionality to assist customers in their purchasing decisions. A new e-commerce option will also be launched in the coming months.
"This new site offers significant improvements over the existing site," said Chad Nimrick, director, Aeronautical Accessories and Customer Service and Support Engineering. "Not only did we upgrade the look and feel of the site, but we added several technical enhancements to improve the customer experience."
Aeronautical Accessories' products are available for use on a variety of helicopter makes and models. With the new design, customers can easily determine product availability, Instructions for Continued Airworthiness (ICA), installation instructions, and Rotorcraft Flight Manual Supplement (RFMS) among other resources.
"We developed the site based on customer feedback regarding their current and future needs to online access and resources," said Jennifer Lunceford, Sales manager for Aeronautical Accessories. "Our objective is for aero-access.com to be a rotorcraft reference tool that customers use on a regular basis."
The launch of the new site is part of Bell Helicopter's growing digital strategy to offer customers improved access to online tools to enhance their customer service and support experience.
About Bell Helicopter Textron Inc.
Bell Helicopter Textron Inc., a wholly owned subsidiary of Textron Inc., is an industry-leading producer of commercial and military, manned and unmanned vertical-lift aircraft and the pioneer of the revolutionary tiltrotor aircraft. Globally recognized for world-class customer service, innovation and superior quality, Bell's global workforce serves customers flying Bell aircraft in more than 120 countries.
About Textron Inc.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, and Textron Systems. More information is available at www.textron.com.
www.aero-access.com
Aeronautical Accessories
P.O. Box 3689
Bristol, TN 37625-3689