Bell Introduces "Fly Smart" Member Program

October 12, 2004
NBAA - Las Vegas, NV - October 12, 2004 - Once again bringing innovation to the customer support part of the helicopter business, Bell Helicopter introduces its new Fly Smart member program. The new membership plan that is designed to assist Bell Helicopter owners in the management of costs associated with operation of their aircraft. This first offering is a unique parts plan. Future programs in planning for the membership will include training, engine care support and potentially reduced rates on insurance policies.

The Fly Smart Member Parts Program provides fixed, monthly parts costs for customers' helicopters. As a result, they can plan their parts expenditures months and even years in advance. And because this program is based on flight hours, customers can easily budget according to their specific business and flight requirements.

Commenting on the new plan, Carey Bond, vice president of customer service and product support for Bell Helicopter said, "I am extremely pleased to introduce this program for our customers. It is reflective of the dedication and hard work of our people who interface with the customer everyday. Fly Smart members will now be able to tailor their parts plan to their flying program. It is no longer a 'one size fits all' plan, but a cost effective way for operators to manage the parts and repairs portion of their business. And this is just the first phase of several new innovative customer support and service plans that will provide the absolute best value for our customers."

To make the program even more efficient the entire process of parts ordering invoicing and financial transactions can be handled using the VISTA system over the Internet.

To find out more about the Fly Smart Member Parts Plan stop by the Bell Helicopter Booth #6214 to meet with a customer service and product support professional.

Bell Helicopter Textron, a subsidiary of Textron Inc., is a $1.6 billion, leading producer of commercial and military helicopters, and the pioneer of the revolutionary tiltrotor aircraft. Globally recognized for customer service, innovation and superior quality, Bell's global workforce of over 7,500 employees serves customers flying Bell aircraft in over 120 countries.

Textron Inc. (NYSE: TXT) is a $10 billion multi-industry company with more than 43,000 employees in 40 countries. The company leverages its global network of aircraft, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft, Kautex, Lycoming, E-Z-GO and Greenlee, among others. More information is available at www.textron.com.

Connect with Textron IR

David Rosenberg, Vice President, Investor Relations
(401) 457-2288
Kyle Williams, Manager, Investor Relations
(401) 457-2288

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