New Vice Presidents Named in Customer Services

August 23, 2004
Wichita, KS - August 23, 2004 - Cessna Aircraft Company is pleased to announce two vice presidents have been named within the Customer Services area. Jack Stiffler has been named Vice President, Citation Parts Distribution and Peter Wilkinson has been named Vice President, Cessna Parts Distribution. Both Stiffler and Wilkinson will report directly to Ron Chapman, Senior Vice President of Customer Service.

"Cessna's aftermarket business is growing at a rapid pace because of the Cessna fleets' expansion and the diverse services we offer our customers," said Ron Chapman, Senior Vice President of Customer Service. "Our customers' satisfaction is our greatest priority, and we are committed to developing services that provide Cessna customers with more advantages than any other aircraft manufacturer. Jack and Peter's familiarity with our products and customers' needs will allow them to continue to lead their respective areas in developing industry leading programs that exceed our customers' expectations."

Stiffler is responsible for Cessna's Citation aftermarket business including Cessna's Citation Parts Distribution facility, inventory, supplier management, sales, aftermarket operating cost programs such as ProParts and PowerAdvantage, and Citation parts warranty. Prior to joining Cessna in 1995, Stiffler held positions at Allison Engine Company. He earned a B.S. from General Motors Institute and a M.S. from Purdue University.

Wilkinson is responsible for Cessna's Propeller aircraft aftermarket business including Cessna's Parts Distribution facility, McCauley Propellers, sales, aftermarket programs, and propeller part warranty. Wilkinson joined Cessna in 1997. Previously, he held positions at British Aerospace. He has an engineering degree from Lincoln Technical College in Lincoln, United Kingdom.

Cessna Aircraft Company is a subsidiary of Textron Inc. (NYSE: TXT). Textron is a $10 billion multi-industry company with more than 43,000 employees in 40 countries. The company leverages its global network of aircraft, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft, Kautex, Lycoming, E-Z-GO and Greenlee, among others. More information is available at More information about Cessna Aircraft Company is available at

For additional information or questions about the general aviation industry, contact the General Aviation Manufacturers Association (GAMA) at 202-393-1500 or

Connect with Textron IR

David Rosenberg, Vice President, Investor Relations
(401) 457-2288
Kyle Williams, Manager, Investor Relations
(401) 457-2288

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