Bell Number One in ProPilot Customer Support Survey

February 05, 2005

Win is 11th Consecutive Year Bell Rated Best

HELI-EXPO 2005 - Anaheim, CA - February 5, 2005 - "What fantastic recognition to be voted number one 11 years in a row by your customers!" said Bell Helicopter chief executive officer Michael Redenbaugh when informed of the ProPilot Annual Survey results. He continued "This award represents what Bell Helicopter strives for every day of every be the number one provider vertical lift aircraft. Unless we provide the world's best customer service we cannot be premier in the industry. Our customers are our toughest critics so this is a very satisfying win."

Bell Customer Support and Service recently completed a move from the old location in Hurst, Texas to a new facility in the Alliance Airport corridor. "The new facility was designed to provide more efficient receiving, tracking and shipping of customer orders," said Carey Bond, VP Customer Service & Product Support for Bell Helicopter. He added "We have over 4 million parts in our 228,000 sq feet facility. Our goal is to further improve service and value for our customers. Their vote of confidence is extremely rewarding. We really appreciate their support."

Customer Service and Product Support will have several representatives at HAI 2005 to meet with customers and provide expert advice and guidance. The Bell booth is 1087.

Bell Helicopter Textron, a subsidiary of Textron Inc., is a $1.6 billion, leading producer of commercial and military helicopters, and the pioneer of the revolutionary tiltrotor aircraft. Globally recognized for customer service, innovation and superior quality, Bell's global workforce of over 7,500 employees serves customers flying Bell aircraft in over 120 countries.

Textron Inc. (NYSE:TXT) is a $10 billion multi-industry company with 44,000 employees in 40 countries. The company leverages its global network of aircraft, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft, Kautex, Lycoming, E-Z-GO and Greenlee, among others. More information is available at

Connect with Textron IR

Eric Salander, Vice President, Investor Relations
(401) 457-2288
Cameron Vollmuth, Manager,
Investor Relations (401) 457-2288

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