Bell Named Number One in ProPilot Product Support Survey for 12th Straight Year

February 09, 2006

Fort Worth, TX – February 9, 2006 – Professional Pilot Magazine announced the results of their annual Pro Pilot Helicopter Product Support Survey, and for the 12th straight year, Bell Helicopter, a Textron Inc. (NYSE: TXT) company, has outshined the competition being named number one in the industry.

"We are tremendously proud of this recognition," said Bell Helicopter chief executive officer Michael Redenbaugh. "The fact that the ranking is the result of the customer's voice makes it that much more meaningful. Every single one of our existing and potential customers from corporate to EMS and law enforcement to the United States Army can rest assured that when they buy Bell Helicopters, not only are they getting proven and reliable aircraft, they are also getting the best customer support in the industry."

Bell's Customer Support and Service Center is located in Fort Worth, Texas in the Alliance Airport Corridor and includes a 228,000 square foot facility designed to provide efficient receiving, tracking and shipping of customer orders.

"We are very pleased with the result and 12 consecutive years of customer recognition for the tireless efforts of the entire customer support team," said Shane Eddy, vice president of Customer Support and Service for Bell Helicopter. "With the rapid growth in demand for both commercial and military parts, 2005 was a challenging year. However, we're investing for growth, and customers can count on continued improvement throughout 2006. We are privileged to work in the best industry in the world and to have great customers with a strong sense of loyalty to Bell."

The complete survey results can be found in the February issue of Professional Pilot Magazine.

"We are grateful to Professional Pilot Magazine for this recognition and for conducting this worthwhile survey," Redenbaugh said.

Bell Helicopter is an industry-leading producer of commercial and military, manned and unmanned vertical lift aircraft and the pioneer of the revolutionary tilt rotor aircraft. Globally recognized for world-class customer service, innovation and superior quality, Bell's global workforce serves customers flying Bell aircraft in more than 120 countries.

Textron Inc. is a $10 billion multi-industry company with 46,000 employees operating in 36 countries. The company leverages its global network of aircraft, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft, Jacobsen, Kautex, Lycoming, E-Z-GO and Greenlee, among others. More information is available at

Connect with Textron IR

Eric Salander, Vice President, Investor Relations
(401) 457-2288
Cameron Vollmuth, Manager,
Investor Relations (401) 457-2288

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