Cessna Highlights Product Enhancements at 2006 Citation Customer Conference

May 30, 2006

Wichita, Kansas - May 30, 2006 - An enhanced vision system (EVS) for Citation Excel/XLS operators and an Integrated Flight Information System (IFIS) for CJ1 and CJ2 aircraft were among the product enhancements introduced to more than 400 Cessna Citation operators at the annual customer conference here hosted by Cessna Aircraft Company, a Textron Inc. (NYSE: TXT) company.

In addition to product enhancements, Cessna also detailed several new programs designed to enhance flight planning and maintenance for all Citation operators, developed in response to feedback from operators at past conferences.

"The most important aspect of the conference is our interaction with the customer, the critical feedback from the operators - we call it the Voice of the Customer," said Art Warren, Director of Citation Customer Support. "We have always worked hard to listen first, and then provide solutions our customers say are important to them, whether it is an enhanced hardware system, a software improvement, or a change in how we do business. Chances are we developed the solution in response to feedback from one of our previous conferences."

Two of the new solutions presented this year are the enhanced vision system and the flight information system.

The EVS, produced by Max Viz, is available for all Excel and XLS operators though a Cessna Service Bulletin. The system, EVS-1000, uses a fuselage-mounted, infrared camera to greatly enhance situational and terrain awareness at night or when visibility is less than optimal. The image is viewed on an additional display on the Excel or XLS instrument panel.

Like most of the other products and services offered by Cessna, the EVS is available through both the company owned service centers and the global network of factory authorized service centers.

The Rockwell Collins IFIS offers flight crews a variety of information such as electronic charts, airspace information, navigation updates, and real-time weather as an integrated part of the Pro Line 21 avionics suite, with data presented on the standard Cessna Citation multifunction cockpit display.

"Most computer-based flight planning and support systems require the flight crew to load information such as electronic charts, airspace information, and navigation overlays on to a separate platform like a laptop or hand-held device. Our IFIS presents the same information integrated with the FMS, and offers real-time XM WX Satellite WeatherTM to the flight crew as part of the normal flight display," said Dave Luckert, Manager of Advanced Citation Modifications. "It provides more capability for the flight crew without having another device in the cockpit to keep up with."

The Rockwell Collins IFIS is also available through a Service Bulletin modification at Cessna's global network of factory-owned and authorized service centers.

A topic of interest at the conference was Cessna's new tailored maintenance plan - CESPLAN. Working either with a standard maintenance plan or in conjunction with an MSG 3 maintenance schedule, CESPLAN outlines and schedules maintenance operations to minimize impact on an operator's specific flight operation.

CESPLAN works in conjunction with Cessna's long-standing computer-based maintenance tracking system - CESCOM - which tracks some 1500 maintenance items for operators. Cessna also has launched CESNAV, an electronic publication solution for operations manuals, checklists and electronic calculators.

"Our customers are becoming more 'wired' in every part of the world, and online systems, or computer-based maintenance and operational systems, are the most efficient and cost-effective methods of supporting aircraft," said Tom Grace, Manager Citation Service Information. "But unlike other businesses that have given over to computer-based customer support, we have also greatly enhanced our people-to-people interface capability. We have added field service engineers to our global network, and we have strengthened our repair engineering force for cost-competitive, immediate support. We have strengthened the dedicated Citation Support Teams - teams dedicated to each of our models to ensure each customer has a person they can call any time for immediate attention to their needs."

Warren said that winning awards for the best customer service in the industry last year was a proud achievement, but feedback from the customer conference spawned new ideas for even better customer service.

"We are certainly not resting on our laurels. The (Pro Pilot and Aviation International News) awards, coming from the global operator community, are great praise indeed, but we will always strive to do better," Warren said. "The only way to become the premier customer support supplier is to continue to raise the bar in taking care of the customer."

Based on unit sales, Cessna Aircraft Company is the world's largest manufacturer of general aviation airplanes. In 2005, Cessna delivered 1,157 aircraft and reported revenues of about $3.5 billion. Since the company was originally established in 1927, more than 187,000 Cessna airplanes have been delivered to nearly every country in the world. The global fleet of more than 4,500 Citations is the largest fleet of business jets in the world. More information about Cessna Aircraft Company is available at www.cessna.com.

Textron Inc. is a $10 billion multi-industry company operating in 33 countries with approximately 37,000 employees in continuing operations. The company leverages its global network of aircraft, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft, Jacobsen, Kautex, Lycoming, E-Z-GO and Greenlee, among others. More information is available at www.textron.com.

Forward-looking Information: Certain statements in this report and other oral and written statements made by Textron from time to time are forward-looking statements, including those that discuss strategies, goals, outlook or other non-historical matters; or project revenues, income, returns or other financial measures. These forward-looking statements speak only as of the date on which they are made, and we undertake no obligation to update or revise any forward-looking statements. These forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially from those contained in the statements, including the following: [a] changes in worldwide economic and political conditions that impact interest and foreign exchange rates; [b] the interruption of production at Textron facilities or Textron's customers or suppliers; [c] Textron's ability to perform as anticipated and to control costs under contracts with the U.S. Government; [d] the U.S. Government's ability to unilaterally modify or terminate its contracts with Textron for the Government's convenience or for Textron's failure to perform, to change applicable procurement and accounting policies, and, under certain circumstances, to suspend or debar Textron as a contractor eligible to receive future contract awards; [e] changes in national or international funding priorities and government policies on the export and import of military and commercial products; [f] the adequacy of cost estimates for various customer care programs including servicing warranties; [g] the ability to control costs and successful implementation of various cost reduction programs; [h] the timing of certifications of new aircraft products; [i] the occurrence of slowdowns or downturns in customer markets in which Textron products are sold or supplied or where Textron Financial offers financing; [j] changes in aircraft delivery schedules or cancellation of orders; [k] the impact of changes in tax legislation; [l] the extent to which Textron is able to pass raw material price increases through to customers or offset such price increases by reducing other costs; [m]Textron's ability to offset, through cost reductions, pricing pressure brought by original equipment manufacturer customers; [n] Textron's ability to realize full value of receivables and investments in securities; [o] the availability and cost of insurance; [p] increases in pension expenses related to lower than expected asset performance or changes in discount rates; [q] Textron Financial's ability to maintain portfolio credit quality; [r] Textron Financial's access to debt financing at competitive rates; [s] uncertainty in estimating contingent liabilities and establishing reserves to address such contingencies; [t] performance of acquisitions; [u] the efficacy of research and development investments to develop new products; [v] bankruptcy or other financial problems at major suppliers or customers that could cause disruptions in Textron's supply chain or difficulty in collecting amounts owed by such customers; and [w] Textron's ability to execute planned dispositions.

Connect with Textron IR

Eric Salander, Vice President, Investor Relations
(401) 457-2288
Cameron Vollmuth, Manager,
Investor Relations (401) 457-2288

Email Alert

Enter your Email *
Mailing Lists *





 
Enter the code shown above.