Bell Scores Number One in Customer Support for 14th Year in a Row

February 22, 2008

HAI - Houston, TX - February 22, 2008 - The results of Professional Pilot Magazine's annual customer support survey are in, and for the 14th time in a row, Bell Helicopter, a Textron Inc. (NYSE: TXT) company, has been awarded the number one spot for support and service as rated by customers.

Commenting on the award, Mike Blake, executive vice president for Customer Solutions at Bell Helicopter said, "Once again we are humbled to receive this honor. Achieving 14 years in a row means a great deal to Bell. To know that our customers value the effort we put forward to support their aircraft is very rewarding. Congratulations to everyone in the Bell Customer Support Network and a heartfelt thank you to our great customers. We look forward to continuing our award-winning customer support and will strive for further improvements in 2008."

Recent acquisitions of McTurbine and SkyBOOKS, and the expansion of existing facilities are a few examples of the efforts that Bell Helicopter has made for delivering even better customer support in 2008.

About Bell Helicopter 
Bell Helicopter is an industry-leading producer of commercial and military, manned and unmanned vertical lift aircraft and the pioneer of the revolutionary tilt rotor aircraft. Globally recognized for world-class customer service, innovation and superior quality, Bell's global workforce serves customers flying Bell aircraft in more than 120 countries.

About Textron Inc. 
Textron Inc. is a $13.2 billion multi-industry company operating in 34 countries with approximately 44,000 employees. The company leverages its global network of aircraft, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, Fluid & Power, Textron Systems and Textron Financial Corporation. More information is available at

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David Rosenberg, Vice President, Investor Relations
(401) 457-2288
Kyle Williams, Manager, Investor Relations
(401) 457-2288

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