Cessna's Customer Support Mobile Services Getting Rave Reviews

October 05, 2008

Orlando, FL - October 5, 2008 - Cessna Aircraft Company, a Textron Inc. (NYSE: TXT) company, is calling the first year of operations for its expanded mobile services a “great success.” Both the ground-based mobile service units and the support aircraft have been widely used and accepted by customers in the United States and have become an integral part of Cessna’s Customer Service department.

Air Response Team
Cessna introduced the Air Response Team (ART) to its Citation customers nearly one year ago. Using a Citation Ultra, ART responds to aircraft on ground (AOG) situations for Citation customers in North America.

“A typical mission is to deliver parts to AOG aircraft. However, we have maintenance technicians standing by and are able to take them when necessary,” said Cessna’s Senior Vice President of Customer Service Mark Paolucci. “We have one full-time coordinator and more than 30 pilots available to us for this program. Our customers who have used this service have been very pleased with the level of support they’ve received. This program has allowed us to help our Citation customers be more efficient and keep their business tool working for them.”

In its first year, ART has responded to more than 80 missions in the U.S., Canada and Mexico.

Mobile Service Unit
More than one year into the program, Cessna’s Mobile Service Unit (MSU) has been met with the same customer enthusiasm.

All MSUs are equipped with tooling to perform all diagnostics in AOG support. These units can also perform medium-sized planned maintenance events as well as engine removal.

“These units can easily travel location to location making planned maintenance or AOG support more convenient for our customers. They don’t have to reposition their aircraft to receive maintenance - we go to them,” said Cessna’s Vice President of Service Facilities Stan Younger. “The customer response has been outstanding.”

There are currently four MSUs in operation; one in Greensboro, N.C., two in southern California and one in San Antonio, Texas.

Cessna plans to introduce four additional MSUs in the first quarter of 2009; two are planned to be located in Florida, one in northeast United States and one in northern California.

About Cessna Aircraft Company
Based on unit sales, Cessna Aircraft Company is the world's largest manufacturer of general aviation airplanes. In 2007, Cessna delivered 1,272 aircraft, including 387 Citation business jets, and reported revenues of about $5 billion. Cessna has a current backlog of $16 billion through June 30, 2008. Since the company was originally established in 1927, some 191,000 Cessna airplanes have been delivered around the world, including more than 5,400 Citations, making it the largest fleet of business jets in the world. More information about Cessna Aircraft Company is available at http://www.cessna.com.

About Textron Inc.
Textron Inc. is a $13.2 billion multi-industry company operating in 34 countries with approximately 44,000 employees. The company leverages its global network of aircraft, defense and intelligence, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, Fluid & Power, Textron Systems and Textron Financial Corporation. More information is available at www.textron.com.

Connect with Textron IR

Eric Salander, Vice President, Investor Relations
(401) 457-2288
Cameron Vollmuth, Manager,
Investor Relations (401) 457-2288

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