Bell Helicopter Takes the Top Spot in Product Support Categories

August 12, 2009

Fort Worth, TX (August 12, 2009) - Bell Helicopter, a Textron Inc. (NYSE: TXT) company, scored another win with its repeat as the highest rated rotorcraft manufacturer for product support in the Aviation International News (AIN) annual survey.

Coupled with its 15th consecutive number one ranking in the Professional Pilot magazine survey earlier this year, Bell continues to dominate this important measurement of customer satisfaction.

Danny Maldonado, Bell's senior vice president of customer support and chief services officer, stated, "We are grateful that our customers continue to recognize the effort we put in supporting our products in the field. Bell knows that our operators rely on our support structure to keep their aircraft in the air where they can be productive assets." Bell's support philosophy has created a mindset that is backed up by dedicated resources that are available around the clock, so no matter where you are the Bell team is there when you need them.

"We are continuously evaluating our support team and structure looking for ways to improve, and the comments provided by our customers in this survey are an important tool in that improvement process," said Maldonado. Bell has been ranked number one in all but one of the annual AIN surveys.

About Bell Helicopter
Bell Helicopter, a wholly owned subsidiary of Textron Inc., is an industry-leading producer of commercial and military, manned and unmanned vertical lift aircraft and the pioneer of the revolutionary tilt rotor aircraft. Globally recognized for world-class customer service, innovation and superior quality, Bell's global workforce serves customers flying Bell aircraft in more than 120 countries.

About Textron Inc.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company , Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, Fluid & Power, Textron Systems and Textron Financial Corporation. More information is available at www.textron.com.

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