Bell Named Number One in Customer Service For 15th Consecutive Year

February 22, 2009
Fort Worth, TX - February 22, 2009 - Bell Helicopter, a Textron Inc. (NYSE: TXT) company, once again has been voted number one in customer service by the readers of Professional Pilot magazine. This makes the 15th consecutive year Bell has won this top honor in the helicopter industry.

Danny Maldonado, senior vice president of Customer Support and Chief Services Officer at Bell commented, "The fact that this award is voted on by our customers' means a lot to us. The confidence they continue to show in Bell is truly humbling."

Maldonado attributed several factors to Bell's continued success. With fill rates of 92%, the company's unrelenting focus on process improvement and additional capital investments continues to pay dividends for the customer. Bell's technical support staff works 24 hours a day, every day of the year and they maintain more than $350 million in physical inventory, and over 125,000 part numbers.

"I'm extremely proud of our Bell team. It's a testament to their dedication and hard work that we have been so successful over the years," Maldonado added. This year Bell swept all seven of the rating categories, and even increased its winning margins across the board.

About Bell Helicopter
Bell Helicopter, a wholly owned subsidiary of Textron Inc., is an industry-leading producer of commercial and military, manned and unmanned vertical lift aircraft and the pioneer of the revolutionary tilt rotor aircraft. Globally recognized for world-class customer service, innovation and superior quality, Bell's global workforce serves customers flying Bell aircraft in more than 120 countries.

About Textron Inc.
Textron Inc. is a $14.2 billion multi-industry company operating in 28 countries with approximately 42,000 employees. The company leverages its global network of aircraft, defense and intelligence, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, Fluid & Power, Textron Systems and Textron Financial Corporation. More information is available at

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