Free, easy access demonstrates Jacobsen's dedication to customer service

Charlotte, NC - September 18, 2009 - Jacobsen, a Textron Inc. (NYSE:TXT) company, announces on-line availability of hundreds of product service manuals, free to end-users and others who need instant access to this type of detailed information. Free product service manuals can be found at http://www.jacobsen.com/americas by typing “manuals” in the search box.

Brian Melka, director of product management, and Peter Whurr, vice president of product support, were instrumental in this on-line initiative with the goal of improving customer satisfaction.

"Providing free access to Jacobsen product service manuals is very important in this economic climate,” explained Whurr. “We want to make it as easy and cost-effective as possible for our customers to maintain Jacobsen products in the field."

Visitors to the Jacobsen Web site will find service manuals for both current and discontinued equipment. The site will be updated on a regular basis. If a particular Jacobsen product service manual cannot be found, a request, including equipment details, can be emailed to [email protected] and efforts will be made for its online availability.

Jacobsen parts manuals, owner’s manuals and accessories manuals can be ordered online in book or CD format for a small fee at www.jacobsenmanuals.com.

About Jacobsen
Jacobsen manufactures an extensive range of turf maintenance equipment and utility vehicles to meet the needs of today’s grounds care professionals. Jacobsen provides dedicated support and service training and conducts thorough testing for quality and reliability. The company markets Jacobsen products in the U.S. and internationally through an extensive distribution network and the Ransomes brand through independent distribution in Africa, Asia, Europe, the Middle East, North America, Oceania and South America. Jacobsen, headquartered in Charlotte, N.C., is a Textron company. Additional information about the company, its products and commitment to customer support is available at www.Jacobsen.com.

About Textron
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, and Textron Systems. More information is available at www.textron.com.