12 Bell Customer Service Facilities Achieve Platinum Rating

February 22, 2010

Houston, TX - February 22, 2010 - Bell Helicopter, a Textron Inc. (NYSE: TXT) company, today recognized 12 Customer Service Facilities (CSFs) as achieving Platinum-level ratings for 2010. “We are extremely pleased to announce the 2010 Platinum-level Customer Service Facilities,” said Danny Maldonado, senior vice president of customer support and chief services officer at Bell Helicopter. “We are proud to call these 12 CSFs part of our global network and are honored to award them with the Platinum rating for excellence in customer service.”

The 12 Platinum-level CSFs for 2010 are:

  • Air Asia Company Ltd., based in Taiwan;
  • Alpine Aerotech Ltd., in British Columbia, Canada;
  • Arrow Aviation Co. LLC in Broussard, La.;
  • Avialta Helicopter Maintenance Ltd. in Alberta, Canada;
  • Eagle Copters Maintenance Ltd., in Alberta, Canada;
  • Fuji Heavy Industries Ltd., based in Tochigi, Japan;
  • Motorflug Baden-Baden GmbH in Rheinmuenster, Germany;
  • Northwest Helicopters LLC in Olympia, Wash.;
  • Patria Helicopters AB, operating in Sweden;
  • Rotorcraft Support, Inc., based in California;
  • Sikorsky Aircraft Australia Ltd. DBA Sikorsky Helitech, operating in Queensland, Australia and
  • Uniflight, LLC, based in Grand Prairie, Texas.


Each year, all Bell-approved CSFs undergo a strict audit process to ensure Bell customers are provided the highest level of customer support. The Bell Achievement Ranking System (BARS), which reached full network-wide deployment in 2008, measures Bell’s authorized CSFs on multiple factors relating to the customer experience.

All 12 of the 2010 Platinum level CSFs have factory-trained maintenance technicians, a guaranteed inventory of Bell spare parts, insurance coverage for helicopters and a safe, clean environment. “BARS is designed with the customer in mind,” said Kirk Blackwelder, manager, customer service facility support. “Our CSFs are measured on inventory management, third-party maintenance focus, comprehensiveness of service, technical training and facility quality.”

Maldonado added, "We are committed to providing our customers a complete customer experience and improving overall levels of support. Our global CSF network plays a key role in ensuring that commitment becomes a reality. Under the BARS process, we challenge our CSFs to provide superior levels of customer service. These 12 CSFs have risen to that challenge, delivering Bell helicopter operators with excellence in customer service.”

The Bell CSF network consists of more than 120 service facilities located in 32 countries around the world.

About Bell Helicopter
Bell Helicopter, a wholly owned subsidiary of Textron Inc., is an industry-leading producer of commercial and military, manned and unmanned vertical-lift aircraft and the pioneer of the revolutionary tiltrotor aircraft. Globally recognized for world-class customer service, innovation and superior quality, Bell's global workforce serves customers flying Bell aircraft in more than 120 countries.

About Textron Inc.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, and Textron Systems. More information is available at www.textron.com.

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