Bell Helicopter Recognizes Top Customer Service Facilities

April 15, 2010

Houston,TX - February 19, 2010 - Representatives from across the helicopter industry’s customer support and service sector are expected to turn out on Monday, Feb. 22 at Heli-Expo as Bell Helicopter honors 12 worldwide customer service facilities (CSFs) with Platinum-level rankings.

The awards ceremony will recognize leaders in the customer service arena and highlight the commitment of Bell operators around the globe to achieving the highest level of customer support in the industry.

Each year, all Bell-authorized CSFs undergo a strict audit process in which they are measured and scored on multiple factors and areas for improvement are identified. CSFs indentified as providing superior service are honored with the title of Platinum-level CSF. This process has enhanced customer service throughout Bell’s global network as service facilities around the world rise to the challenge.

WHO: Bell Helicopter CEO John L. Garrison and Chief Services Officer Danny Maldonado join Kirk Blackwelder, manager of customer service facility support, to honor the Platinumlevel CSFs.

WHAT: Bell Helicopter CSF Platinum-level Awards Presentation
WHERE: Heli-Expo, George R. Convention Center, Houston – Booth 132
WHEN: Monday, Feb. 22 at 11:30 a.m.

Established in 2007, the annual Bell Achievement Ranking System serves as the annual audit process for Bell Helicopter and its global network of customer service facilities. Measured on inventory management, third-party maintenance focus, comprehensiveness of service, technical training and facility quality, CSFs greatly exceeding the minimum requirements achieve Platinum-level rating. Last year, only six CSFs reached Platinum-level. This year the number doubled, with 12 CSFs achieving Platinum. The Bell CSF network consists of more than 120 service facilities located in 32 countries.

“We recognize the challenges this past year has had on many of our operators. They have had to do more with less and their missions keep multiplying. In the coming years, it will not be enough to support them only in times of need; at Bell we are committed to finding innovative ways to anticipate our customers’ needs and support them accordingly,” added Maldonado.

Bell’s overall score increased over its 2009 scores, with the largest improvement in the spares availability category.

About Bell Helicopter
Bell Helicopter, a wholly owned subsidiary of Textron Inc., is an industry-leading producer of commercial and military, manned and unmanned vertical lift aircraft and the pioneer of the revolutionary tiltrotor aircraft. Globally recognized for world-class customer service, innovation and superior quality, Bell's global workforce serves customers flying Bell aircraft in more than 120 countries.

About Textron Inc.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, and Textron Systems. More information is available at

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