Cessna’s Customer Service Shifts Into High Gear With Its Mobile Service Capability

October 18, 2010

Atlanta, GA – October 18, 2010 – Cessna Aircraft Company, a Textron Inc. (NYSE: TXT) company, announced today at the 63rd NBAA Annual Meeting and Convention that it has added 16 new mobile service trucks to its ServiceDirect program.

Two each of the 16 new mobile service trucks are assigned and have been delivered to Cessna’s eight company-owned Citation Service Centers in the U.S.

“These new smaller trucks will complement the full-size mobile service units currently in service throughout the United States,” said Mark Paolucci, Cessna’s senior vice president of Customer Service.

“We continue to innovate by developing the right tool for the right job within our mobile service concept. These smaller mobile service trucks will allow us to rapidly respond to more jobs that don’t require a full-size mobile service unit,” he added.

ServiceDirect is Cessna’s new offering designed to provide a range of customer service options for Citation operators outside of the company’s service centers. This includes on-site maintenance operations and long-term logistics support including airframe & powerplant mechanic placement or contract support.

Mobile service units are positioned in North Carolina, Texas, Arizona, Southern California, South Florida and Ohio. Two more MSUs will be added in Colorado and Indiana by the end of 2010 to bring the fleet to nine.

In 2009, the in-service trucks made 541 service calls, traveling more than 70,000 miles and performing 310 unscheduled and 231 scheduled maintenance jobs. In the first half of this year, MSUs have made 593 support visits.

High resolution photo – Cessna’s 16 new mobile service trucks

About Cessna Aircraft Company
Cessna is the world's leading general aviation company, based on unit sales, with five major lines of business: Citation business jets, Caravan single-engine turboprops, Cessna single-engine piston aircraft, aftermarket services and lift solutions by CitationAir. In 2009, Cessna delivered 754 aircraft, including 289 Citation business jets, and reported revenues of about $3.3 billion. Since the company was originally established in 1927, more than 192,000 Cessna airplanes have been delivered around the world, including more than 6,000 Citations, making it the largest fleet of business jets in the world. More information about Cessna Aircraft Company is available at www.cessna.com.

About Textron Inc.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, and Textron Systems. More information is available at www.textron.com.

Connect with Textron IR

Eric Salander, Vice President, Investor Relations
(401) 457-2288
Cameron Vollmuth, Manager,
Investor Relations (401) 457-2288

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