Cessna Launches Mobile Version of Customer Service Website

June 27, 2011

Wichita, KS – June 27, 2011 – Cessna Aircraft Company, a Textron Inc. (NYSE: TXT) company, has launched a new mobile version of its Citation Customer Service website.

Customers can go to Cessna.mobi on their smartphone, iPad or tablet to access contact points for technical information, Cessna Service Parts & Programs, Citation Service Centers, field service reps, customer care, authorized service facilities and the Customer Service leadership team. In addition, the site includes a calendar of special events staffed by Citation Service Center and Cessna Service Parts & Programs experts.

"Our mission is to continue to be the No. 1 aircraft customer solution provider in the world. We accomplish this through timely and accurate resolution of customer requests and through agile global service and support options. This new version of our website enables a Citation pilot anywhere in the world to quickly and easily access the full range of Cessna Customer Support services through a mobile Internet device," said Brad Thress, Cessna's senior vice president of Customer Service.

For more information, go to Cessna.com. Follow Cessna on Twitter at twitter.com/fly_cessna and be a Facebook fan here.

High-resolution image of mobile website homepage

About Cessna Aircraft Company
Cessna is the world's leading general aviation company. Since its inception in 1927, Cessna has designed, produced and delivered more than 192,500 airplanes around the globe. This includes more than 6,100 Citation business jets, making it the largest fleet of business jets in the world. Today, Cessna has two principal lines of business: aircraft sales and aftermarket services. Aircraft sales include Citation business jets, Caravan single-engine utility turboprops, single-engine piston aircraft and lift solutions by CitationAir. Aftermarket services include parts, maintenance, inspection and repair services. In 2010, Cessna delivered 535 aircraft, including 179 Citation business jets, and reported revenues of $2.6 billion. More information about Cessna Aircraft Company is available at cessna.com.

About Textron Inc.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, and Textron Systems. More information is available at www.textron.com.

Connect with Textron IR

Eric Salander, Vice President, Investor Relations
(401) 457-2288
Cameron Vollmuth, Manager,
Investor Relations (401) 457-2288

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