Bell Helicopter Honors its Platinum Customer Service Facilities

February 21, 2012

Fort Worth, TX - February 21, 2012 - Bell Helicopter, a Textron Inc. company (NYSE: TXT), has named its 2012 Platinum-level Customer Service Facilities (CSFs). These 11 independently-owned maintenance, repair and overhaul service providers are the top performers of the Bell Helicopter industry-leading worldwide customer support and services network.

"Bell Helicopter is consistently recognized as a leader in customer support throughout the industry," said John L. Garrison, president and chief executive officer. "The CSF network, and these 11 customer service facilities in particular, play a key role in achieving that accomplishment year after year."

The 11 Platinum-level CSFs for 2012 are:
  • Air Asia Company Ltd.
  • Alpine Aerotech Ltd.
  • Arrow Aviation Co. LLC
  • Avialta Helicopter Maintenance Ltd.
  • Eagle Copters Maintenance Ltd.
  • Helipark Taxi Aereo E Manutencao Aeronautica Ltda
  • Northwest Helicopters, LLC
  • Rotorcraft Support, Inc.
  • Servicio Tecnico Aereo De Mexico (STAM)
  • Summit Helicopters, Inc.
  • Uniflight, LLC.

"Bell Helicopter's goal is to provide our customers with the highest level of support," said Danny Maldonado, senior vice president customer support and chief services officer. "We continue to focus on improving the overall customer experience and raising the support standard across the industry. The Bell Helicopter global CSF network helps us achieve that goal for our customers around the world."

To achieve Platinum-level ranking all Bell-approved CSFs are evaluated and ranked using the Bell Achievement Ranking System (BARS). Under the BARS process, CSFs are measured on inventory management, third-party maintenance focus, comprehensiveness of service, technical training and facility quality, and other requirements of the CSF agreement.

"Since its inception, we have continually refined the standard that determines a Platinum CSF," said Kirk Blackwelder, manager, Bell Helicopter Customer Service Facilities. "We are thrilled that our entire network continually raises their service standards and takes pride in ensuring our customers are offered the best customer support. We are honored to have such dedicated professionals as part of the Bell Helicopter Customer Service Facilities Network.

The Bell CSF network consists of more than 100 service facilities located in 34 countries around the world.

About Bell Helicopter
Bell Helicopter, a wholly owned subsidiary of Textron Inc., is an industry-leading producer of commercial and military, manned and unmanned vertical-lift aircraft and the pioneer of the revolutionary tiltrotor aircraft. Globally recognized for world-class customer service, innovation and superior quality, Bell's global workforce serves customers flying Bell aircraft in more than 120 countries.

About Textron Inc.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, and Textron Systems. More information is available at
Bell Helicopter Textron Inc. Post Office Box 482, Fort Worth, TX 76101-0482

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