Textron Aviation invests in support and service for APAC operators, elevates customer experience

February 06, 2018

SINGAPORE (Feb. 6, 2018) – Textron Aviation Inc., a Textron Inc. (NYSE:TXT) company, today announced at the Singapore Airshow its increased investment in factory-direct service and support footprint for its customers throughout the APAC region. The company has demonstrated its investment this year through a significantly increased parts inventory, augmented capabilities at its Singapore Service Center and an expanded team of in-region experts. 

“With more aircraft operating throughout the APAC region than any other manufacturer, nobody better understands the diverse needs of our customers — both in mission type and operating landscape,” said Don Alvord, president, Asia Pacific operations. “As we continue our growth into larger aircraft, we remain focused on further bolstering the region’s support infrastructure as our customers grow with us.”  

Investing in a robust parts inventory
As part of its support investment for customers within the APAC region, Textron Aviation has doubled the value of its parts inventory — now comprising nearly 6,000 unique part numbers — at its regional parts distribution hub within the Singapore Service Center. Further streamlining parts distribution and efficiency, customers can now order parts online direct from the Singapore warehouse. 

“Having the right part at the right time is critical to minimizing downtime for our customers,”  Alvord said. “With an established and robust parts distribution warehouse dedicated to serving the region, customers throughout APAC can rely on Textron Aviation to have the part they need to keep their aircraft flying.” 

Expanding capabilities to serve operators throughout the region
Textron Aviation’s Singapore Service Center is part of a robust international support footprint of factory-direct service centers, equipping customers with direct access to a team of expert service representatives delivering timely maintenance, inspections, parts, repairs, avionic upgrades, equipment installations, refurbishments and other specialized services.  

With more than 1,000 Beechcraft and Cessna turboprops operating throughout the region, Textron Aviation expects to receive several authorizations for turboprop maintenance in the coming months — including FAA-registered Caravans and King Airs registered in Malaysia, Indonesia and the Philippines. 

“Nobody is better positioned to support Textron Aviation customers than the experts who built the aircraft,” Alvord said. “Because of our investment in expanding factory-direct support in resources, parts and capabilities, APAC operators can trust that Textron Aviation is committed to ensuring an outstanding ownership experience for each and every customer."


About Textron Aviation Inc.
Textron Aviation Inc. is the leading general aviation authority and home to the Beechcraft, Cessna and Hawker brands, which account for more than half of all general aviation aircraft flying. For more than 90 years, the Textron Aviation brands have represented unrivaled innovation, performance and leadership in the industry, offering an unmatched value proposition rooted in the total ownership experience. Leveraging unparalleled speed-to-market, Textron Aviation provides the most versatile and comprehensive business and general aviation product portfolio in the world through five principal lines of business: business jets, general aviation and special mission turboprop aircraft, high performance piston aircraft, military trainer and defense aircraft and a complete global customer service organization. Textron Aviation has delivered more than 250,000 aircraft in over 143 countries. Its broad range of products include such best-selling aircraft as Citation business jets, King Air and Caravan turboprops and T-6 military trainer aircraft, all of which are backed by the industry’s most capable global service network. For more information, visit www.txtav.com.

About Textron Inc.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna, Beechcraft, Hawker, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, Textron Off Road, Arctic Cat, Textron Systems, and TRU Simulation + Training. For more information, visit:www.textron.com.

Certain statements in this press release are forward-looking statements which may project revenues or describe strategies, goals, outlook or other non-historical matters; these statements speak only as of the date on which they are made, and we undertake no obligation to update or revise any forward-looking statements. These statements are subject to known and unknown risks, uncertainties, and other factors that may cause our actual results to differ materially from those expressed or implied by such forward-looking statements.

Media Contact:
Lindsay Williams

Sylvia Pierson

Connect with Textron IR

David Rosenberg, Vice President, Investor Relations
(401) 457-2288
Cameron Vollmuth, Manager,
Investor Relations (401) 457-2288

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